Question 1

我为什么要选择艾伦豪华轿车？

Accepted Answer

Allen Limousine does NOT use sub-contractors, when you reserve a vehicle with us, you will get a driver that works for Allen Limousine, a vehicle with personalized license plates, that is owned by Allen Limousine and is Licensed and insured.  All of our drivers are well trained & professional and have been with the company for a long time. So please give us a chance to prove our service to you.

Question 2

如何通过 Allen Limousine 预订汽车？

Accepted Answer

Simply call our office at 972-747-0011, make a reservation on our website, email us at info@allenlimousine.com or fax the reservation to 469-208-5454. We will need a credit card when making a reservation, and also we will send you a confirmation back by email.

Question 3

什么是可接受的付款方式？

Accepted Answer

We accept all major credit cards like Visa, Master Card, American Express & Discover as well as checks, cash is accepted; however we do need to have a credit card on file to hold a reservation.

Question 4

你们的营业时间是几点？

Accepted Answer

We are open 24 hours a day, 7 days a week. Talk to a live representative, not an answering machine or answering service.

Question 5

你们的取消政策是什么？

Accepted Answer

Cancellation Fees for Sedans.
 • 4 hours or more prior to pick up time = no charge.
 • Less than 4 hours to pick up time = 100% charge of fare. No exceptions

Cancellation Fees for Limos & Buses.
 • 72 hours or more prior to pick up time = No charge. 
 • Less than 72 hours to pick up time= 50% charge.
 • Same day cancellation = 100% charge of fare. No exceptions

Question 6

如果我的航班延误或取消，我需要为服务付费吗？

Accepted Answer

We do not charge for delays due to weather or airline issues, however it is your responsibility to inform us of any status changes. Our agents will monitor your flight, and if airline has cancelled your flight, a vehicle will NOT be sent unless we hear from you with new updates.

Question 7

豪华轿车租赁包括吧台吗？

Accepted Answer

We will provide soft drinks, water & ice at no charge, you CAN bring alcohol on board as long as every one in limousine is over 21.

Question 8

20%的服务费是司机小费吗？

Accepted Answer

No, 20% service fee is the tax, administrative fee & a fuel surcharge. 
Gratuity for the driver we leave it up to the client.

Question 9

我们一行 11 人，我们能挤进一辆 10 人的豪华轿车吗？”

Accepted Answer

Insurance covers up to the amount of people the vehicle holds, and we will not allow more than that, it is for your own safety.

Question 10

Why do you charge $16 tolls for airport pickup/drop off?

Accepted Answer

Sometimes our drivers may use tollways to get to your pick-up location, there is $4.66 toll when a licensed limo company enters and exit the airport.   Instead of calculating each toll during the trip, we charge $16.00 tolls, which is the average tolls, instead of counting tolls on the way, we give you total cost ahead of time to make it easier.

常见问题